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Our Response To COVID-19

June 2021

Dear Valued Guest,  

 

Following the emergence of COVID-19, our world changed at lightning speed with an impact felt by almost every industry and everyone living and working around the globe. At Sandman Hotel Group, we have continued to respond quickly and thoughtfully to meet our health and safety commitment to guests, team members, and communities.  

 

As health restrictions begin to lift across Canada cautiously, we know many of you are starting to dream of future trips and may have questions about your health and safety while staying with us. Please know we are counting the days until your arrival, and with the utmost confidence, we can promise the health and safety of our guests and team members is our highest priority.  

 

OUR COMMITMENT TO YOUR HEALTH AND SAFETY

 

To make sure you book and stay with absolute confidence, we have launched Sandman PureClean. A program focused on elevating our existing high standards of hygiene and cleanliness procedures for the health and safety of our guests and team members.  

 

Starting with our public spaces and high-traffic areas, we require anyone entering our hotels to wear a face mask or facial covering in all public areas and have installed plexiglass shields at our front desk with social distancing indicators on our floors to reduce personal interaction. We have introduced sanitized check-in and touchless check-out and increased the frequency of sanitizing and disinfecting surfaces of all high-traffic areas using recommended cleaning agents supplied by our Ecolab partners. We have removed soft materials from guest rooms. As an extra safety measure following each check-out, our guest rooms are left vacant for up to 48 hours, pending occupancy demand.  

 

We continue to provide a healthy and safe work environment for all of our hotel front-line workers through enhanced training of our health and safety procedures and providing them with personal protective equipment so they can continue to feel safe while taking care of guests.  

 

WE UNDERSTAND PLANS CHANGE + BEST RATE GUARANTEE

 

As a guest of Sandman Hotel Group, we want to thank you for your continued loyalty and the trust you have in us as a hotel partner. We understand the importance of offering great rates and being open-minded and flexible at this time. When you book with us directly, we promise you are always getting the best price. More than ever we know plans change so we would like to share with you our flexible cancellation policy for all guests who may be reviewing their travel plans. To give you ultimate peace of mind, all reservations can be changed or cancelled at no charge up to 24 hours before the scheduled check-in date.  

To make or adjust reservations through Sandman Hotel Group’s website, mobile app or by telephone, please contact our Central Reservations Team between 5:00 am to 11:00 pm (Pacific Standard Time). To amend bookings made through an Online Travel Agency, please contact them directly for assistance.  

Thank you for your continued support. We look forward to having you stay with us soon.  

 

Best regards,  

Robert Pratt  

President & CEO